Terms of service

ORDERING

 

Do I need to have an account to order?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

Quick checkout process Easily view your order status and order history Receive updates detailing our new releases and special promotions.

 

What if I forgot my password? 

on the login page, click "Lost password?" and you'll be redirected to a page where you can create a new password.

 

What if I typed the wrong email address?

Please contact us so we can change your email address. We can change your email address, name, and address but we cannotchange your order.

 

Are there any exchange rates?

All of our transactions are based in US Dollars. If your credit card is based in another currency. your order total wil be calculated inaccordance with the daily exchange rate of the date your card issuer processes the transaction.

 

What payment methods do you accept?

We accept all major credit cards (ViSA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money ordersdirect bank transfers, debit card payments, or cash on delivery.

 

How secure is my online order?

When purchasing online using your credit card, all of your information s entered into an ssl secure web page. Your information t thensst-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved.Your credit card information is not stored on our servers.

 

How do I change or cancel my order?

We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereo,in our sole discretion,even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has areadybeen authorized for the purchase and the order is canceled, we willissue a credit to the original method of payment.

 

Any cancellation made after an order has been placed wil be subject to a cancellation fee of 30% of the Total Price regardless of thetime the order has been placed (even if itis just a second later) as the merchant processor/credit card charges us a fee forcancellations.

 

Please note that any orders that have already been packed or shipped cannot be canceled.

 

How do I set my shipping address?

since our website and service are based on English, allthe information that you typed in is required to be English input method,including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English onesinstead. For example, you may change letter "?" to "c"

 

Can I change my shipping address after placing an order?

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update yourshipping address to your residential address instead of your vacation address as we do not know how long the destination's customsdepartment will have the package on hold.

 

When will my order arrive?

The delivery time s based on the shipping option that you have chosen. once the order has shipped, we wl emall your trackinginformation on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are notresponsible for delays caused by the customs department in your country.

 

How do I track my order?

We will email your tracking information as soon as your order has shipped. Usually, you willreceive the tracking number one day afterwe have shipped your order.

 

Can I use several discount codes in one order?

Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise

 

What Do I Do If I Have Missing Items In My Order?

If something is still missing, please contact us immediately.

 

SHIPPING AND CUSTOMS

 

When will my order be processed?

Allorders are handled and shipped out from our warehouse in China. Please allow extra time for your order to be processed duringnolidays and sale seasons.

 

We process orders between Monday and Friday. Orders wil be processed within 2-3 business days from the order date and shipped thenext day after the processing day.

 

Please note that we don't ship on weekends.

 

Please contact us if you do not receive tracking confirmation after 5 business days from the day you completed your payment.

How will my order be shipped?

 

For shipping methods, please read our Shippings page.

 

Will I be charged with customs and taxes?

 

The prices displayed on our site are tax free in US Dollars, which means you may be liable to pay for duties and taxes once you receiveyour order.

lmport taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined byyour local customs office.

 

Payment of these charges and taxes are your responsibllity and wil not be covered by us. We are not responsble for delays caused bythe customs department in your country. For further details of charges, please contact your local customs office.

 

Is my order eligible for free shipping?

Free shipping can be applied to orders that meet the minimum amount required, excluding discounted, sale,and oversized/overweightproducts. Your order will be shipped using economy shipping.

 

RETURNS

 

How do I return an item?

 

If you are not happy with your purchase and wish to return an iem, please contact us within 30 days from receiving your order.Pleaseprovide your order number as well as the reason for your return. Our customer service team willreview the return request and will sendfurther instructions if the return is approved.

 

For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.

 

Will shipping be covered for my returns?

All return shipping fees and other miscellaneous fees are the responsibility of the customer.

 

What if the item(s) I received is defective/incorrect/damaged?

Please contact us within days from receiving your order if you received merchandise that is incorrect, mising, and/or defective.Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do ourvery best to resolve your case as soon as possible.

 

How long is the returns process?

Processing returns may take up to 14 business days from the day we receive your return. We willemailyou to confirm once your returnhas been processed.

 

When will I receive my refund?

Al refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds wil be sent to the card-issuingbank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank withquestions about when the credit will be posted to your account.

 

If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company.It may take some time

before the refund is posted to your account.